Delivery & Return Policy

Delivery Policy

As we are a small company with “made to order stock”. This means that the products you order will be produced when we confirm the order. When the order is completed, we will ship your products within 3 business days.

We ship our products with the cheapest option available via PostNL (local postal service). The shipping costs depend on the amount you order and are calculated during checkout.
The estimated delivery time give by PostNL does not take delays into account caused by for example: interference from Customs, weather interference, etc.

Country of destination	Estimated Delivery time in work days
The Netherlands	1-3
Albania	5-10*
Austria	3-5
Belgium	2-3
Bosnia & Herzegovina	6-12*
Bulgaria	6-10
Canada	6-10
Croatia	4-8
Czech Republic	3-5
Denmark	3-4
Estonia	4-7
Finland	5-7
France	2-3
Germany	2-3
Greece	6-10
Hungary	3-5
Iceland	4-8
Ireland	5-9
Italy	3-5
Latvia	4-7
Lithuania	4-7
Luxembourg	2-3
Moldova	7-14*
Montenegro	5-10*
North Macedonia	5-10*
Norway	4-7
Poland	3-6
Portugal	5-7
Romania	5-10
Serbia	6-10
Slovakia	3-7
Slovenia	5-8
Spain	4-5
Sweden	3-5
Switzerland	3-4
Turkey	6-10
Ukraine	10-14
United Kingdom	3-6
United States of America	5-9

*Track and Trace is not available for some or all of the shipping options.

If your country is not in the list please contact us. .

More details about shipping & delivery are described in our Terms & Conditions.

 

Return Policy

Quoted from our Terms & Condition:

“VI. RIGHT OF WITHDRAWAL 

When delivering products: 
When purchasing products, the consumer has the option to terminate the agreement without giving reasons within 14 days. This reflection period commences on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and made known to the Seller. 

During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he exercises his right of withdrawal, he will return the product to the Seller with all accessories supplied and – if reasonably possible – in the original condition and packaging, in accordance with the reasonable and clear instructions provided by the Seller. 

If the consumer wishes to exercise his right of withdrawal, he is obliged to inform the Seller of this within 14 days of receipt of the product. The consumer must make this known using the model form or by means of another means of communication such as by e-mail. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment. 

If, after the expiry of the periods referred to in paragraphs 2 and 3, the customer has not indicated that he wishes to exercise his right of withdrawal or has not returned the product to the Seller, the purchase is a fact. 

  

When providing services:  
When providing services, the consumer has the option to terminate the agreement without giving reasons for at least 14 days, starting on the day of entering into the agreement. 

To exercise his right of withdrawal, the consumer will follow the reasonable and clear instructions provided by the Seller with the offer and/or at the latest upon delivery. 

VII. COSTS IN CASE OF WITHDRAWAL 

If the consumer exercises his right of withdrawal, a maximum of the costs of return will be borne by him. 

If the consumer has paid an amount, the Seller will refund this amount as soon as possible, but no later than within 14 days after cancellation. This is subject to the condition that the product has already been received back by the online retailer or that conclusive proof of complete return can be provided. Refunds will be made via the same payment method used by the consumer unless the consumer expressly consents to another payment method. 

If the product is damaged due to careless handling by the consumer himself, the consumer is liable for any reduction in value of the product.  

The consumer cannot be held liable for depreciation of the product if the Seller has not provided all legally required information about the right of withdrawal, this must be done before concluding the purchase agreement. 

VIII. EXCLUSION OF RIGHT OF WITHDRAWAL

The Seller can exclude the consumer’s right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the Seller has clearly stated this in the offer, at least in time before concluding the agreement. 

Exclusion of the right of withdrawal is only possible for products: 

• that have been created by the Seller in accordance with the consumer’s specifications; 
• that are clearly personal in nature; 
• which by their nature cannot be returned; 
• that can spoil or age quickly; 
• the price of which is subject to fluctuations in the financial market over which the Seller has no influence; 
• for individual newspapers and magazines; 
• for audio and video recordings and computer software of which the consumer has removed the seal; 
• for hygienic products of which the consumer has broken the seal. 

Exclusion of the right of withdrawal is only possible for services: 

• regarding accommodation, transport, restaurant business or leisure activities to be carried out on a certain date or during a certain period; 
• the delivery of which has started with the express consent of the consumer before the cooling-off period has expired; 
• concerning betting and lotteries.”